Thank you again for placing an order with Ammaari Stones!

Due to the effects of Covid-19 the UK haulage network is under substantial pressure and reduced capacity. As much as we aim to deliver your order on the preferred day of delivery, ocasionally there may be delays of at least 1 business day. Please only arrange labour/tools once goods have been received.

Your delivery is booked on an all day service due between 8am – 6pm. If you’re going to be unavailable on your preferred delivery date please notify us as soon as possible.

If you have not already, please read our full delivery information and terms & conditions.

Delivery Process

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    Delivery Vehicle

    Your delivery will be made on an 18-tonne rigid truck with a tail lift and will be unloaded with a manual pump truck.

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    Vehicle Access

    Our delivery vehicles require at least 3m access in order to safely park the truck outside your property.

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    Vehicle Obstructions

    Please ensure there are no parked cars, bins and low hanging trees blocking the access to your property.

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    Unloading Your Pallet

    Your delivery will be a kerbside delivery and cannot be unloaded via manual pump truck on inclines, declines or hills.

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    Moving Your Pallet

    Our manual pump trucks can only operate on solid ground and will not be able to move your pallet over soft ground such as grass, gravel or aggregates.

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    Signing For Your Pallet

    Someone will need to be present to sign for your delivery. Please clearly mark any damages to your pallet or we may not be able to organise replacements/refund for you.

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    Reporting Damages

    We ensure your goods leave our warehouse in perfect condition. However natural stone, porcelain & bricks are susceptible to damage in transit and unless notified by yourself or the driver we have no knowedge of any damages. If you do find any damaged or missing items from your order please report it to us via [email protected] within 48 hours including photos of the damages and as much detail as possible. If this is only reported after the given timeframe we will be unable process your claim.

  • Pallet Network Video